Privacy Policy

Our Commitment to Privacy

At WUHLD, we understand that creating a will involves sharing sensitive personal information. We take your privacy seriously and are committed to protecting your data with the highest standards of security and confidentiality.

Information We Collect

To create your legally binding will, we collect the following types of information:

• Personal Information: Name, date of birth, contact details, marital status
• Family Information: Details about your spouse/partner, children, and other beneficiaries
• Asset Information: General information about your property, financial assets, and valuable possessions
• Will Preferences: Your choices regarding executors, guardians, asset distribution, and funeral wishes
• Account Information: Email address and password (encrypted) for your WUHLD account
• Payment Information: Credit/debit card details for processing your payment (processed securely through Stripe)

How We Use Your Information

We use your information solely for the following purposes:

• Creating your legally binding will document
• Managing your WUHLD account
• Processing your payment
• Providing customer support
• Sending important updates about your will or our service
• Improving our will creation platform

We will never sell your personal information to third parties or use it for purposes other than those listed above without your explicit consent.

Where Your Data is Stored

Third-Party Service Providers

We work with the following trusted service providers to operate our platform:

Data Security

We implement robust security measures to protect your information:

• Bank-level encryption (256-bit SSL/TLS) for all data transmission
• Secure, encrypted storage of all personal information at rest
• Regular security audits and vulnerability testing
• Strict access controls limiting employee access to personal data
• Two-factor authentication available for your account security
• Automated encrypted backups stored in geographically separate locations

Data Retention and Deletion

How Long We Keep Your Data

We retain your personal information and will data for as long as you maintain an active account with WUHLD. This allows you to access, edit, and re-download your will at any time.

If you do not log in to your account for 7 consecutive years, we may contact you to confirm whether you wish to keep your account active.

Account Deletion

You can delete your account at any time through your account settings or by contacting us at hello@wuhld.com. When you delete your account:

• Immediate deletion: All your personal information, will data, and account details are permanently deleted from our systems immediately.
• No recovery: Once deleted, your data cannot be recovered. Please ensure you have downloaded and saved your will PDF before deleting your account.
• Backup removal: Your data is also removed from our encrypted backups within 30 days.

Important: WUHLD only stores the digital template of your will. The legally binding will is the physical document you print, sign, and witness. Deleting your account does not affect the validity of your signed physical will.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing of your information
• Request restriction of processing
• Request transfer of your information
• Withdraw consent at any time

To exercise these rights, please contact us at hello@wuhld.com.

Cookies and Tracking

Our website uses cookies to enhance your experience and help us improve our services. We have a dedicated Cookie Policy that provides detailed information about the types of cookies we use, how they work, and how you can manage your cookie preferences.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify the ICO within 72 hours of becoming aware of the breach
• Notify affected users by email as soon as reasonably possible, explaining the nature of the breach and steps we are taking
• Provide guidance on steps you can take to protect yourself
• Take immediate action to secure our systems and prevent further unauthorized access

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through our website. The updated policy will be posted on this page with a revised "Last Updated" date.