Help & Support
Frequently Asked Questions
Everything you need to know about creating a will online in the UK.
Getting Started
Most people complete their will in approximately 15 minutes. Our platform asks clear, guided questions and only shows you what's relevant to your situation. You can save your progress and return anytime—you don't need to finish in one sitting.
No. You can create your entire will, review it completely, and only pay when you're ready to download the final documents. There's no credit card required to start.
Yes. Every change you make is automatically saved. You can start on your phone during lunch, continue on your laptop at home, and finish whenever you're ready.
You'll need details about your beneficiaries (names, addresses, dates of birth), executors, guardians if you have children, and information about your major assets. Having this ready speeds up the process, but you can also gather it as you go.
Absolutely. WUHLD shows you your complete will before you pay. You can read every clause, make unlimited changes, and only purchase when you're 100% satisfied.
Legal Validity & Compliance
Yes. A will created online is legally valid in the UK as long as it complies with the Wills Act 1837. This means it must be in writing, signed by you, and witnessed by two independent witnesses who are physically present. WUHLD's templates are designed to meet these requirements.
For a will to be legally valid in the UK: (1) You must be 18 or older, (2) You must have mental capacity, (3) The will must be in writing, (4) You must sign the will in the presence of two witnesses, (5) Both witnesses must sign in your presence and each other's presence, (6) Witnesses cannot be beneficiaries or married to beneficiaries.
Yes. Our templates comply with the Wills Act 1837 and UK estate law. We include all required clauses, proper legal language, and clear witnessing instructions to ensure your will is legally valid when properly signed.
No. UK law doesn't require solicitor involvement for a will to be valid. However, solicitors are recommended for complex estates (over £2M, trusts, businesses, overseas property) or complicated family situations. WUHLD guides you when professional advice would be beneficial.
After downloading: (1) Print all pages, (2) Gather two witnesses (18+, not beneficiaries), (3) Sign each page in their presence, (4) Have both witnesses sign each page while all three of you are together, (5) Date the final page. We provide a detailed Witness Guide with your documents.
If witnessing isn't done correctly, your will may be invalid and intestacy rules would apply (the government decides who gets what). This is why we provide clear step-by-step witnessing instructions and a dedicated Witness Guide.
Who Can Use WUHLD
You must be 18 or older to create a legally valid will in the UK. WUHLD includes age validation to ensure compliance.
Yes. WUHLD fully supports unmarried couples. Unlike married couples, unmarried partners don't automatically inherit under intestacy rules, making a will even more critical to protect each other.
Yes. Civil partnerships are fully supported. WUHLD recognizes all modern family structures including civil partnerships, unmarried couples, and blended families.
Absolutely. WUHLD is designed for modern families. You can name stepchildren, children from previous relationships, and create complex distribution arrangements to care for blended families properly.
You can include business interests in your will. For straightforward ownership (limited company shares), WUHLD works well. Complex structures or partnerships need specialist advice—we'll guide you when this applies.
WUHLD is designed for UK-based assets and UK law. If you own significant assets outside the UK, you may need separate wills for different jurisdictions. We recommend consulting a solicitor who specializes in international estate planning.
What You Can Include
You can include up to 100 assets in your will. This covers property, vehicles, bank accounts, investments, jewelry, art, business interests, and more. This limit works for most estates.
You can name up to 50 beneficiaries. This includes individuals and charities. You can distribute your estate to family, friends, or charitable organizations.
You can name up to 5 guardians for your children. This includes primary guardians and backup guardians if your first choice is unable to serve.
You can name up to 5 executors. We recommend naming at least one backup executor in case your primary choice is unable or unwilling to serve.
Yes. You can allocate specific assets to specific beneficiaries (like leaving your car to your son). You can also use percentage-based distribution for your residuary estate (everything else).
Yes. WUHLD includes a section for funeral preferences where you can express your wishes for burial or cremation, ceremony preferences, and other details to guide your loved ones.
Yes. You can include instructions for the care of your pets, including naming a guardian for them and leaving funds for their ongoing care.
Distribution & Allocation
WUHLD uses a two-step system: (1) Allocate specific assets to specific people (optional), (2) Distribute your residue (everything else) by percentage. We validate that everything adds up to 100% so there are no gaps or conflicts.
Residue (or residuary estate) is everything left after specific gifts are distributed and debts/expenses are paid. This includes assets you acquire after making your will. Most people distribute residue by percentage to their main beneficiaries.
Yes. Percentage-based distribution is recommended because asset values change over time. Rather than leaving £50,000 to your daughter (which might be more or less than you own), you can leave her 50% of your residuary estate.
That's why percentage-based distribution works well. If you leave 50% of your estate to someone, they get 50% regardless of whether your total estate is £100,000 or £500,000.
You can name backup beneficiaries for each person. If a primary beneficiary dies before you, their share goes to their backup. If no backup is named, their share typically goes back to the residuary estate.
In England and Wales, you generally have freedom to leave your estate to whomever you choose. However, certain people (spouses, civil partners, children) can challenge a will under the Inheritance Act if they feel inadequately provided for. If you're intentionally excluding someone who might have a claim, we recommend consulting a solicitor.
Cost & Payment
£99.99 as a one-time payment. This includes your will, testator guide, witness guide, and asset inventory. No subscriptions, recurring fees, or hidden charges.
No. £99.99 is the complete cost. You pay once, download your documents, and you're done. No monthly fees, no renewal charges.
We accept all major credit and debit cards through our secure payment processor. Your payment information is never stored on our servers.
We offer a 14-day money-back guarantee if you haven't downloaded any documents yet. Because you can preview your complete will before paying, you can request a full refund within 14 days by emailing hello@wuhld.com.
Solicitors charge £650+ because of office overhead, staff time, and appointment scheduling. WUHLD uses technology to automate the straightforward parts (document assembly, validation) while maintaining legal quality.
No, updates are completely free forever. Your £99.99 payment includes lifetime access to create and update your will. When your circumstances change, simply log in and modify your will at no extra cost.
After You Create Your Will
Print all pages of your will. Sign each page at the bottom, and sign the final signature page in the presence of two witnesses. Both witnesses must then sign each page while all three of you are present together. We provide detailed instructions with your documents.
Witnesses must be: (1) 18 or older, (2) Not beneficiaries in your will, (3) Not married to beneficiaries, (4) Of sound mind, (5) Physically present when you sign. Friends, neighbors, or colleagues make good witnesses.
Store your original will somewhere safe and fireproof, but accessible to your executors. Good options include a home safe, with your solicitor, or with a document storage service.
Yes. Your executors should know where your will is stored. If nobody can find it, it's as if you don't have one. Tell your executors the location and consider leaving location details with a trusted person.
When your circumstances change significantly (marriage, divorce, children, major assets), simply log in to your account and modify your will at no extra cost. Your one-time payment includes lifetime access.
For major changes (new beneficiaries, different executors, changed distribution), create a new will rather than using a codicil (amendment). This is clearer and reduces the risk of confusion later.
Your executors will need the original will to apply for probate. This is why it's critical they know where it's stored. They'll also need a copy of your death certificate to begin the probate process.
Security & Privacy
We use bank-grade encryption (TLS/SSL) for all data transmission and encrypt sensitive fields at rest using AES-256-GCM before they reach the database. Encryption keys are managed per environment and stored outside the database. All data is hosted in secure EU data centers with strict access controls and monitoring, and we're fully GDPR compliant.
Only you can access your will information. We don't share, sell, or access your personal data except for technical support when you explicitly request help. Your data is private.
Yes. Sensitive will data is encrypted twice: in transit via TLS/SSL and at rest using AES-256-GCM field-level encryption. Only encrypted values are stored in our database, and encryption keys are isolated per environment.
Your downloaded will documents are yours forever—they don't depend on WUHLD existing. We recommend downloading and storing your documents securely after purchase. If WUHLD were to close, we would provide advance notice and export options.
Never. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely to provide the will creation service.
We retain your account data as long as your account is active. You can request deletion at any time (though we recommend keeping a copy of your will documents). After deletion, we may retain some data for legal/accounting purposes as required by law.
Special Circumstances
If you're divorcing, you should update your will. Divorce automatically revokes gifts to your ex-spouse, but it's clearer to create a new will. If you're separated but not yet divorced, your spouse may still inherit, so update promptly.
Marriage automatically revokes any previous will in most cases (unless the will was specifically made in contemplation of that marriage). If you've remarried, you need a new will.
Jointly owned property has different rules. Property owned as 'joint tenants' automatically passes to the surviving owner outside your will. Property owned as 'tenants in common' can be left to beneficiaries in your will. WUHLD guides you through these distinctions.
Yes. Your will distributes whatever assets remain after your debts and funeral expenses are paid. If debts exceed assets, beneficiaries aren't responsible (with rare exceptions for guarantors).
If you've established trusts, you may need specialized estate planning. WUHLD can handle straightforward situations, but complex trust structures typically require solicitor advice to ensure your will and trust documents work together correctly.
You can include instructions for digital assets (social media accounts, cryptocurrency, online businesses) in your will. However, many digital platforms have their own legacy policies. We recommend documenting account access separately for your executor.
Support & Help
Yes. Our platform includes helpful tooltips and guidance throughout. If you get stuck, contact our support team via email. While we can't provide legal advice, we can help you understand how to use the platform.
We provide clear explanations for every question and include tooltips for legal terms. If you're genuinely unsure about a complex situation, we recommend consulting a solicitor. We'll guide you on when this is appropriate.
We don't provide legal review services. Our platform uses validated templates and smart validation to catch common errors, but we're a technology provider, not a law firm. For complex situations, we recommend consulting a solicitor.
We typically respond to support inquiries within 24 hours during business days. For urgent questions, we prioritize quick responses to keep you moving forward.
Currently, support is email-based to ensure accurate, documented responses. This also keeps costs down so we can maintain affordable pricing. We're exploring phone/chat support options for the future.
Ready to Get Started?
Still have questions? Contact us. Otherwise, start your will now and see everything before you pay.
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